Shipping Policy Last Updated: February 25, 2026

HVAC CENTER INC. (operating as HVAC Center) Business Number: 739012367TZ0001 Address: 7 Pickett Crescent, Richmond Hill, ON L4C 9L1, Canada

This Shipping Policy applies to all orders placed on http://q3t.8d8.mytemp.website and shipped within Canada. By placing an order, you agree to these terms. We are committed to transparent and reliable delivery for your HVAC products and services.

Shipping Cost

• Free Shipping (Taxes included) on all eligible orders within Canada. (No additional shipping fees apply; taxes are included in the displayed price.)

Transit, Handling, and Order Cut-Off Time

• Order Handling Time: 1–2 business days (processing and preparation after order confirmation).
• Transit Time: Generally 3–4 business days (depending on location and carrier).
• Estimated Delivery Time: 4–7 business days from order placement (may vary by region; remote areas may take longer).
• Order Cut-Off Time: Orders placed after 1:00 PM EST (GMT-04:00) will be processed the next business day. Weekends, holidays, and severe weather may affect these timelines.

Shipping Method and Carrier

We partner with reliable Canadian carriers such as Canada Post, Purolator, or UPS (depending on product size, weight, and destination) to ensure safe and timely delivery of HVAC equipment. (If your order involves large or installed items, local delivery or installation services may apply instead of standard parcel shipping.)

Change of Address

We cannot modify the delivery address once the order is in transit or shipped. If you need to update your address, please contact us within 24 hours of placing the order:

• Email: info@hvaccenter.ca
• Phone: (437) 727-3300

Provide your order number for quick assistance.

Tracking Your Order

Once shipped, you will receive a confirmation email with a tracking number and link. Track your package directly through the carrier’s website or the link provided.

Damaged or Lost Parcels in Transit

• If the package arrives damaged: Reject it from the carrier if possible, take photos, and contact us immediately.
• If delivered without signature and damaged/lost: Contact customer service within 48 hours with photos and details for resolution (replacement, refund, or claim). We work with carriers to file claims on your behalf when applicable.

Important Notes

• Shipping is available across Canada, with priority for the Greater Toronto Area (GTA), Kitchener–Waterloo (KW), St. Catharines, and Niagara Region.
• For oversized, heavy, or installation-required HVAC products, we may coordinate local delivery or on-site service (contact us for details).
• All shipping estimates are approximate; delays due to customs (if applicable), weather, or carrier issues are beyond our control.
• This policy aligns with our Return & Refund Policy (linked if available).

Contact Information

For shipping questions or support:

• Phone: (437) 727-3300 (24/7 emergency support available)
• Email:info@hvaccenter.ca
• Address: 7 Pickett Crescent, Richmond Hill, ON L4C 9L1, Canada
• Business Hours: Mon–Sat: 08:00–18:00 | Sunday: Closed

Thank you for choosing HVAC CENTER INC. We strive to deliver your comfort solutions safely and efficiently.